Customer Service Revolution
A podcast by John Dijulius - Thursdays
199 Episodes
-
058: Creating a Tattoo Worthy Brand
Published: 29/09/2021 -
057: I’ll Be Back – How to Get Customers to Come Back Again and Again
Published: 22/09/2021 -
056: How to Capitalize on Revenge Spending
Published: 15/09/2021 -
055: The Weather Report Challenge
Published: 8/09/2021 -
054: “The Experience Maker” with Dan Gingiss
Published: 1/09/2021 -
053: The Science of Service and Loyalty with Jack Mackey
Published: 25/08/2021 -
052: Talking "Ultimate Guest Experience" with Author Scott McKain
Published: 18/08/2021 -
051: Measuring Your Customer’s Experience
Published: 11/08/2021 -
050: World Class Leadership
Published: 28/07/2021 -
049: The Customer Experience Cycle
Published: 21/07/2021 -
048: A World-Class Patient Experience
Published: 7/07/2021 -
047: The Relationship Economy (Part 2)
Published: 23/06/2021 -
046: The Relationship Economy (Part 1)
Published: 16/06/2021 -
045: World Class Internal Culture
Published: 9/06/2021 -
044: Zero Risk: Anticipating Your Service Defects and Having Protocols in Place to Make It Right
Published: 2/06/2021 -
043: A Customer Experience Action Statement
Published: 26/05/2021 -
042: Customer Bill of Rights: You Want Customer Loyalty? Be Brilliant at The Basics
Published: 19/05/2021 -
041: How do Apple, Starbucks, and Southwest Outperform the Rest of Their Industries Regardless of the Economy? Here's How!
Published: 12/05/2021 -
040: Starting Your Customer Service Revolution Journey
Published: 5/05/2021 -
039: The Importance of Creating A Day in The Life of Your Customer Story & Customer Avatars
Published: 28/04/2021
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!