199 Episodes

  1. 058: Creating a Tattoo Worthy Brand

    Published: 29/09/2021
  2. 057: I’ll Be Back – How to Get Customers to Come Back Again and Again

    Published: 22/09/2021
  3. 056: How to Capitalize on Revenge Spending

    Published: 15/09/2021
  4. 055: The Weather Report Challenge

    Published: 8/09/2021
  5. 054: “The Experience Maker” with Dan Gingiss

    Published: 1/09/2021
  6. 053: The Science of Service and Loyalty with Jack Mackey

    Published: 25/08/2021
  7. 052: Talking "Ultimate Guest Experience" with Author Scott McKain

    Published: 18/08/2021
  8. 051: Measuring Your Customer’s Experience

    Published: 11/08/2021
  9. 050: World Class Leadership

    Published: 28/07/2021
  10. 049: The Customer Experience Cycle

    Published: 21/07/2021
  11. 048: A World-Class Patient Experience

    Published: 7/07/2021
  12. 047: The Relationship Economy (Part 2)

    Published: 23/06/2021
  13. 046: The Relationship Economy (Part 1)

    Published: 16/06/2021
  14. 045: World Class Internal Culture

    Published: 9/06/2021
  15. 044: Zero Risk: Anticipating Your Service Defects and Having Protocols in Place to Make It Right

    Published: 2/06/2021
  16. 043: A Customer Experience Action Statement

    Published: 26/05/2021
  17. 042: Customer Bill of Rights: You Want Customer Loyalty? Be Brilliant at The Basics

    Published: 19/05/2021
  18. 041: How do Apple, Starbucks, and Southwest Outperform the Rest of Their Industries Regardless of the Economy? Here's How!

    Published: 12/05/2021
  19. 040: Starting Your Customer Service Revolution Journey

    Published: 5/05/2021
  20. 039: The Importance of Creating A Day in The Life of Your Customer Story & Customer Avatars

    Published: 28/04/2021

8 / 10

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

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