199 Episodes

  1. 038: The Chick-fil-A of Police Departments

    Published: 24/03/2021
  2. 037: Struggle Well

    Published: 17/03/2021
  3. 036: If You Don’t Grow The Team, You Can’t Grow The Business

    Published: 10/03/2021
  4. 035: Tough Times: Tougher Teams

    Published: 3/03/2021
  5. 034: The Legacy of Tony Hsieh, The Man Who Built Zappos Into a Customer Experience Powerhouse

    Published: 24/02/2021
  6. 033: The Secret Behind How Chick-fil-a Gets Their Young Workforce to Deliver World-Class Customer Service Consistently

    Published: 17/02/2021
  7. 032: What it Takes to Be a Revolutionary

    Published: 13/01/2021
  8. 031: How to Be The Brand Employees Can't Live Without

    Published: 16/12/2020
  9. 030: How To Be The Brand Customer's Can't Live Without

    Published: 9/12/2020
  10. 029: State of Service

    Published: 2/12/2020
  11. 028: Recapping Week 5 of The Customer Service Revolution Conference

    Published: 18/11/2020
  12. 027: Recapping Week 4 of The Customer Service Revolution Conference

    Published: 11/11/2020
  13. 026: Recapping Week 3 of The Customer Service Revolution Conference

    Published: 4/11/2020
  14. 025: Recapping Week 2 of The Customer Service Revolution Conference

    Published: 28/10/2020
  15. 024: Recapping Week 1 of The Customer Service Revolution Conference

    Published: 14/10/2020
  16. 023: Chosen Suffering with Tom Ryan

    Published: 30/09/2020
  17. 022: Health & Wellness Has Never Been More Vital Than It Is Today with Dr. Paul Bizjak

    Published: 23/09/2020
  18. 021: Boring Loses Business with Darren LaCroix

    Published: 16/09/2020
  19. 020: Your Hidden Superpower with Adrienne Bankert

    Published: 9/09/2020
  20. 019: Leadership Lessons from a Legend!

    Published: 2/09/2020

9 / 10

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

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