199 Episodes

  1. 018: The Trust Edge with David Horsager

    Published: 26/08/2020
  2. 017: Meet John DiJulius

    Published: 19/08/2020
  3. 016: The Practice with Seth Godin

    Published: 12/08/2020
  4. 015: Cash is King, The Goal is Survival with Chief Evangelist Guy Kawasaki

    Published: 5/08/2020
  5. 014: If It’s Worth Doing, It’s Worth Doing Wrong with Arnie Malham

    Published: 29/07/2020
  6. 013: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 2

    Published: 22/07/2020
  7. 012: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 1

    Published: 15/07/2020
  8. 011: Fostering Social Responsibility with DJ Santiago

    Published: 8/07/2020
  9. 010: Becoming a Virtuoso with Mike Rayburn

    Published: 1/07/2020
  10. 009: Making Customer Experience Your Best Marketing Strategy with Dan Gingiss

    Published: 24/06/2020
  11. 008: The Guide to a World-Class Customer Service Experience with Craig Russell

    Published: 17/06/2020
  12. 007: Giving a World-Class Employee and Customer Experience with Mike and Tina Hodges

    Published: 10/06/2020
  13. 006: Walking Through Fire for Your People with Jim McManemon

    Published: 3/06/2020
  14. 005: How to Be the ONLY in Your Industry with Jesse Cole

    Published: 27/05/2020
  15. 004: The Three-Tiered Approach to Leadership with Alden Mills

    Published: 20/05/2020
  16. 003: How to Lead in a Crisis

    Published: 13/05/2020
  17. 002: Opportunities in Adversity

    Published: 6/05/2020
  18. 001: What Will Be Your Quarantine Narrative?

    Published: 29/04/2020
  19. Welcome to the Customer Service Revolution

    Published: 6/04/2020

10 / 10

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

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