Customer Service Revolution
A podcast by John Dijulius - Thursdays
199 Episodes
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018: The Trust Edge with David Horsager
Published: 26/08/2020 -
017: Meet John DiJulius
Published: 19/08/2020 -
016: The Practice with Seth Godin
Published: 12/08/2020 -
015: Cash is King, The Goal is Survival with Chief Evangelist Guy Kawasaki
Published: 5/08/2020 -
014: If It’s Worth Doing, It’s Worth Doing Wrong with Arnie Malham
Published: 29/07/2020 -
013: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 2
Published: 22/07/2020 -
012: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 1
Published: 15/07/2020 -
011: Fostering Social Responsibility with DJ Santiago
Published: 8/07/2020 -
010: Becoming a Virtuoso with Mike Rayburn
Published: 1/07/2020 -
009: Making Customer Experience Your Best Marketing Strategy with Dan Gingiss
Published: 24/06/2020 -
008: The Guide to a World-Class Customer Service Experience with Craig Russell
Published: 17/06/2020 -
007: Giving a World-Class Employee and Customer Experience with Mike and Tina Hodges
Published: 10/06/2020 -
006: Walking Through Fire for Your People with Jim McManemon
Published: 3/06/2020 -
005: How to Be the ONLY in Your Industry with Jesse Cole
Published: 27/05/2020 -
004: The Three-Tiered Approach to Leadership with Alden Mills
Published: 20/05/2020 -
003: How to Lead in a Crisis
Published: 13/05/2020 -
002: Opportunities in Adversity
Published: 6/05/2020 -
001: What Will Be Your Quarantine Narrative?
Published: 29/04/2020 -
Welcome to the Customer Service Revolution
Published: 6/04/2020
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!