057: I’ll Be Back – How to Get Customers to Come Back Again and Again

Chief Revolution Officer John DiJulius of The DiJulius Group talks with Shep Hyken, customer service expert, about his new book, I’ll Be Back: How to Get Customers to Come Back Again and Again.  You will learn: How to design and create an experience that gets customers to return again and again. The difference between repeat customers and loyal customers.   The one trackable trend that leaders must monitor every morning.  Why most "loyalty programs" fail to create customer loyalty.  How delivering an amazing customer service experience is within reach of every employee of your organization.  How to personalize the customer experience.  Loyalty killers that can terminate your relationship with your customers  Resources mentioned: www.thedijuliusgroup.com https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ I’ll Be Back: How to Get Customers to Come Back Again and Again Connect with Shep Hyken If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com