Customer Service Revolution
A podcast by John Dijulius - Thursdays
199 Episodes
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078: Make BIG Happen
Published: 23/03/2022 -
077: Turn Upset Customers into Brand Evangelists
Published: 16/03/2022 -
076: The Ultimate Patient Experience
Published: 9/03/2022 -
075: The Challenger Sale: Taking Control of the Customer Conversation
Published: 2/03/2022 -
074: Training Your Leaders How to Lead
Published: 23/02/2022 -
073: Keys to Delivering a Consistent, Great Customer Experience
Published: 16/02/2022 -
072: Winning on Purpose – The Unbeatable Strategy of Loving Customers
Published: 9/02/2022 -
071: Build the Culture Employees will Love
Published: 2/02/2022 -
070: An Entrepreneur’s Relentless Drive to Build a World-Class Financial Service Firm
Published: 26/01/2022 -
069: Solving the WFH (Work From Home) Quandary
Published: 19/01/2022 -
068: Stop Calling It a Labor Shortage, It Is a Turnover Crisis
Published: 12/01/2022 -
067: Lead Well
Published: 15/12/2021 -
066: Is it Time for a CXO (Chief Experience Officer)?
Published: 8/12/2021 -
065: The Best Thing You Can Collect
Published: 1/12/2021 -
064: How to Live an Extraordinary Life… So Countless Others Do as Well
Published: 10/11/2021 -
063: 5 Steps to Creating an Organization Obsessed with Going Above and Beyond
Published: 3/11/2021 -
062: The Customer Experience Olympics
Published: 27/10/2021 -
061: Why Your Doctor, Lawyer, & Accountant Suck at Service
Published: 20/10/2021 -
060: How to Attract a Bunch of Tesla-Driving, Peloton-Riding, Starbucks-Drinking, Apple-Using, Lululemon-Wearing Customers
Published: 13/10/2021 -
059: 6 Steps in Launching a Successful Customer Service Initiative that Lasts
Published: 6/10/2021
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!
