061: Why Your Doctor, Lawyer, & Accountant Suck at Service

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the top 4 reasons why the majority of businesses from the medical, financial, and legal industries are so archaic in the client experience they deliver. You will learn: Why doctors, lawyers, and accountants don’t have time to focus on strong business practices, building a strong corporate culture, or creating a world-class client or patient experience How technical brilliance has become a commodity Why there’s a need for non-technical senior leaders to help run these industries Why these industries need to train not only in technical skills but also in non-technical and soft skills to increase their service aptitude Resources mentioned: The Customer Service Revolution Podcast  Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH  If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.  *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com