Customer Service Revolution
A podcast by John Dijulius - Thursdays
199 Episodes
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098: Boundless with Andy Bailey
Published: 21/09/2022 -
097: From Homeless to Bad Ass Boss Bitch
Published: 10/08/2022 -
096: Referrals Without Asking
Published: 3/08/2022 -
095: Reimagining the American Dream
Published: 20/07/2022 -
094: AI and Your Contact Center
Published: 13/07/2022 -
093: Good Enough Now
Published: 6/07/2022 -
092: Change the Things You Can
Published: 29/06/2022 -
091: The Evolution of Service
Published: 22/06/2022 -
090: CX Focus Fuels Extreme Growth
Published: 15/06/2022 -
089: Creating a Culture that Attracts and Keeps the Best Talent
Published: 8/06/2022 -
088: The Change Enthusiasm
Published: 1/06/2022 -
087: Mastering Employee Engagement
Published: 25/05/2022 -
086: How to Create Your Signature eXperience & Remove Employee Roulette
Published: 18/05/2022 -
085: How to Deal with the Critics & Cynics in your Organization
Published: 11/05/2022 -
084: 4 Price Myth Busters
Published: 4/05/2022 -
083: Restaurant Group Increases Sales and Profits During Unprecedented Times
Published: 27/04/2022 -
082: What has a Better ROI: Advertising or CX Training?
Published: 20/04/2022 -
081: Reducing Customer Rage
Published: 13/04/2022 -
080: Becoming a Successful CX (Customer Experience) Coach
Published: 6/04/2022 -
079: Improve Communication to Retain Your Top Talent in an Employee Market
Published: 30/03/2022
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!