199 Episodes

  1. 098: Boundless with Andy Bailey

    Published: 21/09/2022
  2. 097: From Homeless to Bad Ass Boss Bitch

    Published: 10/08/2022
  3. 096: Referrals Without Asking

    Published: 3/08/2022
  4. 095: Reimagining the American Dream

    Published: 20/07/2022
  5. 094: AI and Your Contact Center

    Published: 13/07/2022
  6. 093: Good Enough Now

    Published: 6/07/2022
  7. 092: Change the Things You Can

    Published: 29/06/2022
  8. 091: The Evolution of Service

    Published: 22/06/2022
  9. 090: CX Focus Fuels Extreme Growth

    Published: 15/06/2022
  10. 089: Creating a Culture that Attracts and Keeps the Best Talent

    Published: 8/06/2022
  11. 088: The Change Enthusiasm

    Published: 1/06/2022
  12. 087: Mastering Employee Engagement

    Published: 25/05/2022
  13. 086: How to Create Your Signature eXperience & Remove Employee Roulette

    Published: 18/05/2022
  14. 085: How to Deal with the Critics & Cynics in your Organization

    Published: 11/05/2022
  15. 084: 4 Price Myth Busters

    Published: 4/05/2022
  16. 083: Restaurant Group Increases Sales and Profits During Unprecedented Times

    Published: 27/04/2022
  17. 082: What has a Better ROI: Advertising or CX Training?

    Published: 20/04/2022
  18. 081: Reducing Customer Rage

    Published: 13/04/2022
  19. 080: Becoming a Successful CX (Customer Experience) Coach

    Published: 6/04/2022
  20. 079: Improve Communication to Retain Your Top Talent in an Employee Market

    Published: 30/03/2022

6 / 10

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

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