199 Episodes

  1. 118: Ship.Shipmate.Self

    Published: 24/05/2023

  2. 117: How to Crush the Competition with Service

    Published: 17/05/2023

  3. 116: The Marketing Magnifier

    Published: 3/05/2023

  4. 115: Tailoring Your Brand Experience to the Female Consumer

    Published: 26/04/2023

  5. 114: How Leaders Can Be Better Storytellers

    Published: 12/04/2023

  6. 113: Rock the Recession!

    Published: 5/04/2023

  7. 112: How a Serial Entrepreneur Inspires Millenials and Gen Z’s

    Published: 29/03/2023

  8. 111: Creating a Customer Service Revolution

    Published: 15/03/2023

  9. 110: REPLAY: What it takes to be a Revolutionary

    Published: 8/03/2023

  10. 109: Customer eXperience Executive Panel

    Published: 22/02/2023

  11. 108: Building a World-Class Internal Culture

    Published: 15/02/2023

  12. 107: Complaints 101

    Published: 8/02/2023

  13. 106: World Class Leadership - Coaching Culture

    Published: 1/02/2023

  14. 105: What I Wish My Parents Knew

    Published: 25/01/2023

  15. 104: How To Turn the Great Resignation Into The Great Retention

    Published: 11/01/2023

  16. 103: The State of Customer Experience

    Published: 4/01/2023

  17. 102: A Time to Win

    Published: 14/12/2022

  18. 101: The Generational Guru

    Published: 7/12/2022

  19. 100: Double Sales with Zero Salespeople

    Published: 9/11/2022

  20. 099: Meet as Strangers, Leave as Friends

    Published: 2/11/2022

5 / 10

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

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