199 Episodes

  1. 138: Growing Fast While Not Hurting Your Customer Experience

    Published: 10/01/2024

  2. 137: How Frontline Insights Improve Customer Experience

    Published: 3/01/2024

  3. 136: How AI Will Impact Customer Service

    Published: 20/12/2023

  4. 135: Live No TMRW

    Published: 13/12/2023

  5. 134: Turn Angry Customers into Brand Evangelists

    Published: 6/12/2023

  6. 133: The Employee Experience Revolution

    Published: 29/11/2023

  7. 132: The 8 Things World-Class Experience Organizations Do Consistently Better Than Anyone Else

    Published: 15/11/2023

  8. 131: From Boomers to Zoomers

    Published: 8/11/2023

  9. 130: Never Lose an Employee Again

    Published: 18/10/2023

  10. 129: Going From One Spa Room to the Fastest-Growing Med Spa in the US

    Published: 27/09/2023

  11. 128: Ignite by Possibility

    Published: 20/09/2023

  12. 127: 6 Reasons Your Customer Experience Plummets When Your Business Skyrockets - and How to Avoid or Fix It

    Published: 23/08/2023

  13. 126: The Employee eXperience Revolution

    Published: 16/08/2023

  14. 125: Learning to Live Life on Your Own Terms

    Published: 9/08/2023

  15. 124: The Ownership Mindset

    Published: 2/08/2023

  16. 123: Unleash the Offensive Mindset and Strategy Needed to Unlock the Extraordinary Life

    Published: 19/07/2023

  17. 122: The Enemy of Great Customer Experience is Inconsistency

    Published: 12/07/2023

  18. 121: Listening to What Your Customers Are Saying

    Published: 28/06/2023

  19. 120: The Most Likable Person I Have Ever Met

    Published: 21/06/2023

  20. 119: State of CX

    Published: 14/06/2023

4 / 10

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

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