Customer Service Revolution
A podcast by John Dijulius - Thursdays
199 Episodes
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157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience
Published: 22/05/2024 -
156: The Famous Way
Published: 15/05/2024 -
155: Presentation Skills to Get Ahead in the Corporate World
Published: 8/05/2024 -
154: Time to Have Some Insights
Published: 1/05/2024 -
153: Improving Customer Service Reps Productivity Through AI with Juan Jaysingh
Published: 24/04/2024 -
152: The Power of Purpose
Published: 17/04/2024 -
151: Welcome to the Employee Experience Revolution
Published: 10/04/2024 -
150: How to Achieve More than Just Customer Satisfaction: Become the Brand Customers Cannot Live Without
Published: 3/04/2024 -
149: What is Your Competitive Advantage?
Published: 27/03/2024 -
148: Find Out What Dating and Customer Service Have in Common
Published: 20/03/2024 -
147: Stop the Shift Show
Published: 13/03/2024 -
146: No Dreams Left Behind
Published: 6/03/2024 -
145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage
Published: 28/02/2024 -
144: How to Use Generative AI to Improve Your CX
Published: 21/02/2024 -
143: How to Get Millennials & Gen Zs to Deliver World-Class Customer Experience
Published: 14/02/2024 -
142: Customer Experience Design in Healthcare
Published: 7/02/2024 -
141: Creating The Lawsuit-Free Company
Published: 31/01/2024 -
140: How to Build a World-Class Sales Team
Published: 24/01/2024 -
139: Being Customer Obsessed
Published: 17/01/2024 -
186: Referrals Done Right
Published: 16/01/2024
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!
