Customer Service Revolution
A podcast by John Dijulius - Thursdays
199 Episodes
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177: Becoming, and Excelling as, a CXO
Published: 30/10/2024 -
176: Selling as an Experience
Published: 24/10/2024 -
175: Training Your Employees on the Critical Soft Skills Needed Today
Published: 17/10/2024 -
174: How to Create a Customer Service Revolution in Policing
Published: 10/10/2024 -
173: Rewiring Your Brain for Peak Focus & Productivity
Published: 3/10/2024 -
CSR EP172: HR Like a Boss with John Bernatovicz
Published: 2/10/2024 -
171: Becoming a Freak
Published: 18/09/2024 -
170: Leading Gen Z's
Published: 11/09/2024 -
169: Leaving a Leadership Legacy
Published: 28/08/2024 -
168: Integrating AI and Human Expertise
Published: 21/08/2024 -
167: Building and Developing Great Leaders
Published: 7/08/2024 -
166: Tearing Down Silos by Building Collaboration Across Departments
Published: 31/07/2024 -
165: The Closer
Published: 24/07/2024 -
164: Creating an Employee Experience That Retains Them
Published: 17/07/2024 -
163: Creating a New Employee Onboarding Experience
Published: 10/07/2024 -
162: ACHIEVING CUSTOMER AMAZEMENT Study
Published: 26/06/2024 -
161: Improve CX in Contact Centers with Technology
Published: 19/06/2024 -
160: Creating a Recruitment Experience
Published: 12/06/2024 -
159: Build Your Desired Future and Live a Life Full of Purpose
Published: 5/06/2024 -
158: Interviewing for Customer Service Rockstars
Published: 29/05/2024
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!
