WTF! Walk The Floors Podcast- All Things Hospitality Training

A podcast by Michele Kline and Stephanie Leger

Categories:

Business Education

158 Episodes

  1. How to reach to Executive Team Level

    Published: 20/12/2022

  2. Turning tables without taking a turn on the experience! (Guest Žana Usher)

    Published: 12/12/2022

  3. When the WHY is compelling enough, people find the HOW!

    Published: 28/11/2022

  4. Jumping off the plane with a colorful parachute!" (With Eduardo Duran)

    Published: 22/11/2022

  5. Culture, the heartbeat of any company!

    Published: 21/11/2022

  6. Valet, the REAL first and last impression!" (With Luke Zeysing)

    Published: 8/11/2022

  7. Tips for Halloween, the good, the bad and the ugly!

    Published: 8/11/2022

  8. Tips for Vendors

    Published: 24/10/2022

  9. Working in Hospitality

    Published: 24/10/2022

  10. Mental Health Day, Creating Awareness

    Published: 13/10/2022

  11. Death of Daily Inspections

    Published: 10/10/2022

  12. Las Vegas Community Healing Garden

    Published: 10/10/2022

  13. Housekeeping Week '22 (at The Boulevard, a Hilton Grand Vacations Club)

    Published: 10/10/2022

  14. Housekeeping Week '22 (with Sandra Wild)

    Published: 10/10/2022

  15. Housekeeping Week '22 (with Tahiti All-Suites Resort Las Vegas)

    Published: 10/10/2022

  16. Housekeeping Week '22 (with Andy Ginsburg)

    Published: 10/10/2022

  17. Housekeeping Week '22 (with Brianna Moore)

    Published: 10/10/2022

  18. NHLA SOTI Awards Gala (with Phillip Stephenson)

    Published: 18/09/2022

  19. NHLA SOTI Awards Gala (with Greg Chase)

    Published: 16/09/2022

  20. NHLA SOTI Awards Gala (with Donald Bowman)

    Published: 16/09/2022

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
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