WTF! Walk The Floors Podcast- All Things Hospitality Training

A podcast by Michele Kline and Stephanie Leger

Categories:

Business Education

158 Episodes

  1. Loyalty Marketing in the Hospitality Gaming Industry

    Published: 1/05/2023

  2. Behind the Scenes Hotel Transitions (Guest Brian Proctor)

    Published: 25/04/2023

  3. Accountability For Successful Hotel Teams

    Published: 18/04/2023

  4. Hospitality on water! (Guest Harrison Liu)

    Published: 10/04/2023

  5. Engaging Communication Goes Beyond Hospitality

    Published: 6/04/2023

  6. Hotel Distribution Channels (Guest Fred Bean)

    Published: 27/03/2023

  7. Hospitality Service Failure Recovery

    Published: 21/03/2023

  8. Authentic Hospitality Service

    Published: 12/03/2023

  9. Hospitality Team Attitude & Accountability

    Published: 6/03/2023

  10. What inspires our Housekeeping Teams? (With Diego Lopez)

    Published: 24/02/2023

  11. Hotel Lost & Found

    Published: 20/02/2023

  12. Engaging our hospitality teams for success!!"(With Henrico Ellis)

    Published: 14/02/2023

  13. Hospitality Goal Setting

    Published: 6/02/2023

  14. The Journey with Anna Schmid

    Published: 3/02/2023

  15. Service Etiquette, back to basics!

    Published: 25/01/2023

  16. Let’s talk about Cybersecurity

    Published: 16/01/2023

  17. National Career Coach Day

    Published: 9/01/2023

  18. But, what about drapes?

    Published: 4/01/2023

  19. Creating meaningful connections with our people (With Luke Freeman)

    Published: 27/12/2022

  20. Who should I follow in Hospitality?

    Published: 20/12/2022

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
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