WTF! Walk The Floors Podcast- All Things Hospitality Training

A podcast by Michele Kline and Stephanie Leger

Categories:

Business Education

158 Episodes

  1. Leading with Emotional Intelligence in the Hospitality Industry

    Published: 17/10/2023

  2. Driving Culture Change in Hospitality

    Published: 10/10/2023

  3. Hospitality Budget Season

    Published: 4/10/2023

  4. Hotel Systems Down

    Published: 2/10/2023

  5. How Hedging Words Can Affect Your Communication In Hospitality

    Published: 19/09/2023

  6. Hotel Room Ideas To WOW

    Published: 12/09/2023

  7. The Benefits of Networking in Hospitality

    Published: 11/09/2023

  8. Converting OTA bookers to direct one in the hotel industry (Guest Sevket Seyalioglu)

    Published: 10/09/2023

  9. Appealing to the Senses in Hotels

    Published: 21/08/2023

  10. Successful Leadership in Hospitality

    Published: 15/08/2023

  11. Summer Recap

    Published: 8/08/2023

  12. The Hospitality Show Mash-Up

    Published: 2/08/2023

  13. React Mobile At The Hospitality Show (Guest Riley Eller)

    Published: 2/08/2023

  14. The hospitality side of conventions behind the scenes (Guest Rich Curran)

    Published: 20/06/2023

  15. The Hospitality Show versus HITEC with ComOps

    Published: 14/06/2023

  16. The Hospitality Show Session ESG (Guest Dorothy Dowling)

    Published: 14/06/2023

  17. The Hospitality Journey (Guest Liz Uber)

    Published: 30/05/2023

  18. Travel arrangements don't need to be complicated!" (Guests AllFly)

    Published: 23/05/2023

  19. Motherhood in the Hospitality Industry

    Published: 16/05/2023

  20. The Hospitality Show (Guest Chip Rogers)

    Published: 10/05/2023

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
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