WTF! Walk The Floors Podcast- All Things Hospitality Training

A podcast by Michele Kline and Stephanie Leger

Categories:

Business Education

158 Episodes

  1. NHLA SOTI Awards Gala (with Rich O’Brien)

    Published: 16/09/2022

  2. NHLA SOTI Awards Gala (with Andre Filosi)

    Published: 16/09/2022

  3. NHLA SOTI Awards Gala (with Evan Meyer)

    Published: 16/09/2022

  4. NHLA SOTI Awards Gala (with Bertha Gutierrez)

    Published: 16/09/2022

  5. NHLA SOTI Awards Gala (with Matthew Peskin)

    Published: 16/09/2022

  6. NHLA SOTI Awards Gala (with Noretta Griffith)

    Published: 16/09/2022

  7. NHLA SOTI Awards Gala (with Tim Lam)

    Published: 15/09/2022

  8. NHLA SOTI Awards Gala (with Eric Robinson)

    Published: 15/09/2022

  9. NHLA SOTI Awards Gala (with Alex Canales)

    Published: 15/09/2022

  10. NHLA SOTI Awards Gala (with Mary Ann Burns)

    Published: 15/09/2022

  11. NHLA SOTI Awards Gala (with Nicole Marshall)

    Published: 15/09/2022

  12. NHLA SOTI Awards Gala (with Diane Gandy)

    Published: 15/09/2022

  13. Stars of the Industry Awards

    Published: 6/09/2022

  14. Work, work, work... all we do is work, work, work!

    Published: 1/09/2022

  15. The little things make a big difference! Sponsored by ComOps

    Published: 25/08/2022

  16. Introduction to International Housekeeping Week...Beyond Pizza Party

    Published: 19/08/2022

  17. Opening & Renovations

    Published: 15/08/2022

  18. Night Audit, from Snoozing to Producing

    Published: 4/08/2022

  19. Airlines, the not so friendly skies

    Published: 4/08/2022

  20. Demanding Guests to Entitled Club Members… WTF! How to Transition?

    Published: 21/07/2022

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
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