Turning tables without taking a turn on the experience! (Guest Žana Usher)

On this episode of WTF! Walk The Floors, All Things Hospitality Training we had a conversation with Žana Usher, from Devine Hospitality, about the importance of training in fine dining. In Žana’s words, “the faster the table turnover, and the more customers you serve, the higher the revenue. You can't control how long guests take to eat their meal, but there are ways to increase the efficiency of your service and get more tables seated in a shift.”And… guess what???? It all boils down to training! Product knowledge and personality are critical components to creating a memorable dining experience.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.