31 Episodes

  1. Ep 030 The Service Operations Podcast – Service Professional with Pamela Sharma

    Published: 6/10/2023

  2. Ep 029 The Service Operations Podcast – Business Excellence and Customer Experience with Jitendra Agarwal

    Published: 14/07/2023

  3. Ep 028 The Service Operations Podcast – Customer Insights in Publishing with Preeti Vyas

    Published: 31/05/2023

  4. Ep 027 The Service Operations Podcast – Entre-Leadership Ideas and Perspectives with Arnab Chakrabortty

    Published: 17/02/2023

  5. Ep 026 The Service Operations Podcast – Digital Products and Data Analytics with Salil Chugh

    Published: 30/11/2022

  6. Ep 025 The Service Operations Podcast – Digitizing Trade Finance with Jayan Menon

    Published: 26/09/2022

  7. Ep 024 The Service Operations Podcast – Customer Centricity and Leadership with Debashis Sarkar

    Published: 2/08/2022

  8. Ep 023 The Service Operations Podcast – Customer Handling Mindset with Prasad Palav

    Published: 25/07/2022

  9. Ep 022 The Service Operations Podcast – Customer Insights on Social Media with Dr Ranjit Nair

    Published: 7/06/2022

  10. Ep 021 The Service Operations Podcast – Customer in Healthcare with Anand Wasker

    Published: 7/05/2022

  11. Ep 020 The Service Operations Podcast – Customer Feedback with Dr Vibha Bhilawadikar

    Published: 18/03/2022

  12. Ep 019 The Service Operations Podcast – Fraud Management as a Service with G D Balasubramaniam

    Published: 3/03/2022

  13. Ep 018 The Service Operations Podcast – Corporate Operations & Mythology with Rishi Nanda

    Published: 11/02/2022

  14. Ep 017 The Service Operations Podcast – Demystifying Fintech for Banks and their Customers with Rahul Joshi

    Published: 4/02/2022

  15. Ep 016 The Service Operations Podcast – Customer Service Design with Lav Kush

    Published: 29/01/2022

  16. Ep 015 The Service Operations Podcast – Customer Service in the Digital World with Jaya Janardanan

    Published: 22/01/2022

  17. Ep 014 The Service Operations Podcast – Service Setup for Startups with Hari Velayudan

    Published: 15/01/2022

  18. Ep 013 The Service Operations Podcast – Innovation & Customer Feedback with Jai Thakur

    Published: 7/01/2022

  19. Ep 012 The Service Operations Podcast – Demand Management with R Muralidharan

    Published: 31/12/2021

  20. Ep 011 The Service Operations Podcast – On-Brand Customer Service with Manasi Jagdish

    Published: 24/12/2021

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One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.

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