It's a Customer's World with Andy Murray

A podcast by Sam M. Walton College of Business

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48 Episodes

  1. Nasir Wajihuddin and the Intersection of Mobile Gaming and Retail Media Networks

    Published: 21/05/2024
  2. Steve Dennis on Navigating Leadership and Transformation in a Customer-Centric World

    Published: 23/04/2024
  3. Sharon Gai on the Importance of First Party Data for the Customer Experience

    Published: 12/03/2024
  4. Andy Murray, Molly Rapert, and Rod Thomas on Retail Media Networks with special host, Brent Williams

    Published: 27/10/2023
  5. Chris Riegel on the Rising Importance of Digital Signage in Physical Stores

    Published: 13/06/2023
  6. Katie Hotze on the Future of Grocery Shopping

    Published: 30/05/2023
  7. J.K. Symancyk on Customer-Centric Leadership

    Published: 16/05/2023
  8. Customer Data Strategy with Despina Kokkaraki

    Published: 18/04/2023
  9. Leading Innovation in Retail Technology with Simon Hathaway

    Published: 21/03/2023
  10. Customer Experience Strategy with Chris Wallace

    Published: 14/03/2023
  11. Simon Francis on Helping Marketers Through Transformation

    Published: 7/03/2023
  12. Ted Wright on Word of Mouth Marketing

    Published: 28/02/2023
  13. Strategic Challenges in an Evolving Retail Space with Kelly Downey

    Published: 13/12/2022
  14. The Future of Media with John Sheehy

    Published: 6/12/2022
  15. The Importance of Industry Standards with Jeff Bustos

    Published: 22/11/2022
  16. Laura Phillips on Sustainability and Retail

    Published: 15/11/2022
  17. Eric Howerton on Optimizing the Digital Shelf

    Published: 8/11/2022
  18. Exploring an Evolving Retail Landscape with Bryan Gildenberg

    Published: 1/11/2022
  19. Exploring Data & Insights in an Evolving Retail Space with Michael Ellgass

    Published: 25/10/2022
  20. The Basics of Retail Media Networks with Chris Perry

    Published: 18/10/2022

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Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.

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