Experience Action

A podcast by Jeannie Walters, CCXP - Tuesdays

Tuesdays

Categories:

Business Education

95 Episodes

  1. WHY Align CX with Business Goals?

    Published: 14/03/2023

  2. CX and EX At Once

    Published: 7/03/2023

  3. Becoming Customer-Centric

    Published: 28/02/2023

  4. Customer Experience (CX) Examples in Evolving Industries

    Published: 21/02/2023

  5. Managing Change with Customers

    Published: 14/02/2023

  6. Top 10 Ways Customer Experience (CX) Makes a Better World

    Published: 7/02/2023

  7. Customer Experience (CX) Value Creation

    Published: 31/01/2023

  8. Characteristics of Great Customer Experience (CX)

    Published: 24/01/2023

  9. Process Improvement VS. Customer Experience

    Published: 17/01/2023

  10. Defining Customer Experience

    Published: 10/01/2023

  11. 5 Questions for Customer Experience (CX) Leaders

    Published: 3/01/2023

  12. How To Use a Customer Experience (CX) Mission

    Published: 27/12/2022

  13. Customer Experience (CX) Training

    Published: 20/12/2022

  14. Leadership Buy In

    Published: 13/12/2022

  15. Welcome to the Podcast

    Published: 8/12/2022

5 / 5

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
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