Innovate with CX

❔"I've heard you say that customer experience (CX) can help an organization innovate, but CX seems really reactive. Can you share any ways to tie CX with innovation?"❔In this episode, Jeannie Walters shares some great examples of CX innovators and disruptors in response to this excellent question. You can connect innovation and stay ahead of the competitive market by investing in the right areas of customer experience in both B2C and B2B. Tune in to learn more about experiential innovation an...