Experience Action
A podcast by Jeannie Walters, CCXP - Tuesdays
95 Episodes
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Turning Negative Feedback Into Actionable Insights
Published: 12/11/2024 -
CX Pulse Check - November 2024
Published: 5/11/2024 -
Break Down The Silos - or Not?
Published: 29/10/2024 -
Get B2B Partners Aligned with CX
Published: 22/10/2024 -
Prioritize the Right Things
Published: 15/10/2024 -
CX Pulse Check - October 2024
Published: 8/10/2024 -
Small Business CX Advantages
Published: 1/10/2024 -
Insights from Overwhelming Data
Published: 24/09/2024 -
First 100 Days as a CX Leader
Published: 17/09/2024 -
CX Pulse Check - September 2024
Published: 10/09/2024 -
Synergy with CX, EX, UX
Published: 3/09/2024 -
Countdown to CX Day
Published: 27/08/2024 -
Turning Negative Touchpoints into Positive Ones
Published: 20/08/2024 -
So Many Improvements! Where to Start?
Published: 13/08/2024 -
CX Pulse Check - August 2024
Published: 6/08/2024 -
Getting Leaders to CARE about CX
Published: 30/07/2024 -
Customer Service or Customer Experience
Published: 23/07/2024 -
AI in the Employee Experience
Published: 16/07/2024 -
CX Pulse Check - July 2024
Published: 9/07/2024 -
Cybersecurity and CX
Published: 25/06/2024
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
