Experience Action
A podcast by Jeannie Walters, CCXP - Tuesdays
95 Episodes
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Management or CX Consulting?
Published: 18/06/2024 -
Cross-Functional Communication
Published: 11/06/2024 -
CX Pulse Check - June 2024
Published: 4/06/2024 -
Setting Clear and Actionable Customer Experience Goals
Published: 28/05/2024 -
Sharing Feedback with Everyone
Published: 21/05/2024 -
Gaining Frontline Buy-In
Published: 14/05/2024 -
CX Pulse Check - April/May 2024
Published: 7/05/2024 -
Elevating the Event Venue Experience
Published: 30/04/2024 -
Strategically Addressing Low-Volume Customer Concerns
Published: 23/04/2024 -
Customer-Facing Employees and CX Buy-In
Published: 9/04/2024 -
Must-Haves for Successful CX Programs
Published: 2/04/2024 -
CX Pulse Check - March 2024
Published: 26/03/2024 -
Balancing Policy with Personalized Experiences
Published: 19/03/2024 -
When Loyalty Programs Go Wrong
Published: 12/03/2024 -
Those Needy Customers!!
Published: 5/03/2024 -
CX Pulse Check - February 2024
Published: 27/02/2024 -
How Much Data Is Too Much?
Published: 20/02/2024 -
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Published: 13/02/2024 -
Right and Wrong Ways to Use AI in CX
Published: 6/02/2024 -
CX Pulse Check - January 2024
Published: 30/01/2024
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
