CX Budget for Growing Businesses
Experience Action - A podcast by Jeannie Walters, CCXP - Tuesdays
❔"Are there guidelines for how much a small firm should spend in an area like CX?"❔In any client meeting, in any situation, you can almost always ask the question, "Yes, but how will this affect the budget?" Especially if you are a small business or in a growth stage, budgets and goals are very important. Our host, Jeannie Walters, CCXP, is ready to provide a few guidelines for investing in customer experience (CX).In this episode, Jeannie talks about:- Investing in both new AND long-term cus...
