Customer Support Leaders

A podcast by Charlotte Ward

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329 Episodes

  1. 217: Building a Team from Scratch with Hilary Dudek

    Published: 13/07/2021
  2. 216: Building a Team from Scratch with Ashley Sachs

    Published: 12/07/2021
  3. 215: Knowledge Management with Craig Stoss

    Published: 9/07/2021
  4. 214: Knowledge Management with Tadas Labudis

    Published: 8/07/2021
  5. 213: Knowledge Management with Simone Secci

    Published: 7/07/2021
  6. 212: Knowledge Management with Cynthia Ng

    Published: 6/07/2021
  7. 211: Knowledge Management with Aprill Allen

    Published: 5/07/2021
  8. 210: Fireside with Nicholas Zeisler

    Published: 2/07/2021
  9. 209: Fireside with Ash Rhodes

    Published: 25/06/2021
  10. 208: Fireside with Doug Akers

    Published: 18/06/2021
  11. 207: Fireside with Josh Magsam

    Published: 11/06/2021
  12. 206: Fireside with Jim Israel

    Published: 4/06/2021
  13. 205: Fireside with Vlad Shlosberg

    Published: 28/05/2021
  14. 204: Fireside with Lauren Fearn

    Published: 21/05/2021
  15. 203: Fireside with Hannah Steiman

    Published: 14/05/2021
  16. 202: Fireside with Sharad Khandelwal

    Published: 7/05/2021
  17. 201: Fireside with Ethan Walfish

    Published: 30/04/2021
  18. 200: Managing Change with Lauren Rose Eimers

    Published: 23/04/2021
  19. 199: Managing Change with Josh Magsam

    Published: 22/04/2021
  20. 198: Managing Change with Adela Bodor

    Published: 21/04/2021

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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