Customer Support Leaders

A podcast by Charlotte Ward

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329 Episodes

  1. From The Archives: Ep 115: Support Scope with Mike Redbord

    Published: 17/09/2021
  2. 225: “In Support, I Believe…” with Simone Secci

    Published: 10/09/2021
  3. 224: “In Support, I Believe…” with Matt Dale

    Published: 3/09/2021
  4. 223: “In Support, I Believe…” with Craig Stoss

    Published: 27/08/2021
  5. 222: “In Support, I Believe…” with Ryan Klausner

    Published: 20/08/2021
  6. 221: “In Support, I Believe…” with Charlotte Ward

    Published: 13/08/2021
  7. Announcing “In Support, I believe…”

    Published: 6/08/2021
  8. Throwback to Ep 109: Panel: If I Knew Then, What I Know Now….

    Published: 30/07/2021
  9. Throwback to Ep 103: Panel: Managing Change

    Published: 29/07/2021
  10. Throwback to Ep 99: Process Improvement with Ash Rhodes

    Published: 28/07/2021
  11. Throwback to Ep 94: First 30 Days with Alyssa Percell

    Published: 27/07/2021
  12. Throwback to Ep 83: Remote Work with Ash Rhodes

    Published: 26/07/2021
  13. Throwback to Ep 79: Forecasting in Support with Matt Dale

    Published: 23/07/2021
  14. Throwback to Ep 72: Support Contributing to Revenue with Mo McKibbin

    Published: 22/07/2021
  15. Throwback to Ep 71: Support Contributing to Revenue with Mike Redbord

    Published: 21/07/2021
  16. Throwback to Ep 62: Onboarding New Hires with Ash Rhodes

    Published: 20/07/2021
  17. Throwback to Ep 56: Building Leaders in Your Team with Meredith Molloy

    Published: 19/07/2021
  18. 220: Building a Team from Scratch with Matt Dale

    Published: 16/07/2021
  19. 219: Building a Team from Scratch with Kat Olsheske

    Published: 15/07/2021
  20. 218: Building a Team from Scratch with Adela Bodor

    Published: 14/07/2021

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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