Customer Support Leaders
A podcast by Charlotte Ward
Categories:
329 Episodes
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120: CSAT with Simone Secci
Published: 25/09/2020 -
119: CSAT with Chris Taylor
Published: 24/09/2020 -
118: CSAT with Nicholas Zeisler
Published: 23/09/2020 -
117: CSAT with Mo McKibbin
Published: 22/09/2020 -
116: CSAT with Denise Twum
Published: 21/09/2020 -
115: Support Scope with Mike Redbord
Published: 18/09/2020 -
114: Support Scope with Mo McKibbin
Published: 17/09/2020 -
113: Support Scope with Craig Stoss
Published: 16/09/2020 -
112: Support Scope with Zeni Bandy
Published: 15/09/2020 -
111: Support Scope with Chris Taylor
Published: 14/09/2020 -
110: Fireside with Craig Stoss
Published: 11/09/2020 -
109: Panel: If I Knew Then, What I Know Now….
Published: 4/09/2020 -
108: Fireside with Chris Taylor
Published: 28/08/2020 -
107: Panel: Metrics 2.0
Published: 21/08/2020 -
106: Fireside with Josh Magsam
Published: 14/08/2020 -
105: Panel: Support Leadership 2.0
Published: 7/08/2020 -
104: Fireside with Simone Secci
Published: 31/07/2020 -
103: Panel: Managing Change
Published: 24/07/2020 -
102: Fireside with Ash Rhodes
Published: 17/07/2020 -
101: Panel: Return to Normality
Published: 9/07/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.