Customer Support Leaders

A podcast by Charlotte Ward

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329 Episodes

  1. 120: CSAT with Simone Secci

    Published: 25/09/2020
  2. 119: CSAT with Chris Taylor

    Published: 24/09/2020
  3. 118: CSAT with Nicholas Zeisler

    Published: 23/09/2020
  4. 117: CSAT with Mo McKibbin

    Published: 22/09/2020
  5. 116: CSAT with Denise Twum

    Published: 21/09/2020
  6. 115: Support Scope with Mike Redbord

    Published: 18/09/2020
  7. 114: Support Scope with Mo McKibbin

    Published: 17/09/2020
  8. 113: Support Scope with Craig Stoss

    Published: 16/09/2020
  9. 112: Support Scope with Zeni Bandy

    Published: 15/09/2020
  10. 111: Support Scope with Chris Taylor

    Published: 14/09/2020
  11. 110: Fireside with Craig Stoss

    Published: 11/09/2020
  12. 109: Panel: If I Knew Then, What I Know Now….

    Published: 4/09/2020
  13. 108: Fireside with Chris Taylor

    Published: 28/08/2020
  14. 107: Panel: Metrics 2.0

    Published: 21/08/2020
  15. 106: Fireside with Josh Magsam

    Published: 14/08/2020
  16. 105: Panel: Support Leadership 2.0

    Published: 7/08/2020
  17. 104: Fireside with Simone Secci

    Published: 31/07/2020
  18. 103: Panel: Managing Change

    Published: 24/07/2020
  19. 102: Fireside with Ash Rhodes

    Published: 17/07/2020
  20. 101: Panel: Return to Normality

    Published: 9/07/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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