Customer Support Leaders

A podcast by Charlotte Ward

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329 Episodes

  1. A Small Announcement

    Published: 6/07/2020
  2. 100: Process Improvement with Alyssa Percell

    Published: 3/07/2020
  3. 99: Process Improvement with Ash Rhodes

    Published: 2/07/2020
  4. 98: Process Improvement with Matt Dale

    Published: 1/07/2020
  5. 97: Process Improvement with Kaylin Bailey

    Published: 30/06/2020
  6. 96: Process Improvement with Denise Twum

    Published: 29/06/2020
  7. Bonus - A Little Look Back!

    Published: 22/06/2020
  8. 95: First 30 Days with Greg Skirving

    Published: 19/06/2020
  9. 94: First 30 Days with Alyssa Percell

    Published: 18/06/2020
  10. 93: First 30 Days with Natalie Ruhl

    Published: 17/06/2020
  11. 92: First 30 Days with Lauren Rose Eimers

    Published: 16/06/2020
  12. 91: First 30 Days with Stacy Justino

    Published: 15/06/2020
  13. 90: Cross-cultural Support with Josh Magsam

    Published: 12/06/2020
  14. 89: Cross-cultural Support with Simone Secci

    Published: 11/06/2020
  15. 88: Cross-cultural Support with Aurore Lanchart

    Published: 10/06/2020
  16. 87: Cross-cultural Support with Ulrike Pitzschke

    Published: 9/06/2020
  17. 86: Cross-cultural Support with Chris Taylor

    Published: 7/06/2020
  18. Throwback to Ep 49: Hiring in Support with Alyssa Percell

    Published: 5/06/2020
  19. Throwback to Ep 40: Looking Beyond the Numbers with Mike Redbord

    Published: 4/06/2020
  20. Throwback to Ep 21: Moving from Doing to Leading the Work with Ash Rhodes

    Published: 3/06/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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