Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience
A podcast by Zendesk: Customer Service Software & Sales CRM
Categories:
29 Episodes
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Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller
Published: 20/06/2024 -
Early insights from our AI implementation journey with Zendesk's Steven Warfield
Published: 5/06/2024 -
Building AI-powered experiences for humans with Upwork’s Brent Pliskow
Published: 22/05/2024 -
Lessons from an AI success story with XP Inc.’s Guilherme Kolberg
Published: 8/05/2024 -
Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman
Published: 25/04/2024 -
AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun
Published: 10/04/2024 -
Humanizing support at scale with Talkspace’s Donna Haddigan
Published: 27/03/2024 -
Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris
Published: 13/03/2024 -
Translating iconic experiences to a digital space with Aesop’s Carine McGinnity
Published: 29/02/2024 -
Burning AI questions answered with Zendesk’s Peter Neels
Published: 14/02/2024 -
Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk
Published: 31/01/2024 -
Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk
Published: 18/01/2024 -
Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
Published: 20/12/2023 -
Mastering the art of customer success management with LinkedIn's Erika Tabacniks
Published: 29/11/2023 -
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
Published: 15/11/2023 -
Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
Published: 2/11/2023 -
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Published: 19/10/2023 -
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
Published: 2/10/2023 -
Improving operations through customer-centricity with Wine.com’s Addie Wallace
Published: 20/09/2023 -
How companies can support the well-being of their support team with Tade Anzalone at Calm
Published: 6/09/2023
Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.
