Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller

On this episode, we’re joined by André Heller, Director of the Signpost Project at the International Rescue Committee (IRC). Andre shares insights on how IRC leverages technology and innovative strategies to enhance humanitarian aid efforts globally.We discuss:(07:52) How collaboration with Zendesk revolutionized IRC’s Signpost project.(09:01) Using a customer service platform for social work at IRC.(11:00) The importance of empowerment through information.(13:24) Increasing efficiency by integrating social media channels with Zendesk.(14:44) The critical role of efficiency in life-saving humanitarian work.(16:43) Addressing digital accessibility challenges in humanitarian contexts.(19:25) Developing AI agents for humanitarian use.(21:33) Creating a digital workforce for future aid response.(22:41) Building trust by being responsive to community needs.(24:06) Implementing dynamic processes for internal and external communications.(25:00) Celebrating great customer service experiences.(25:46) The positive impact of trust in customer service interactions.Resources Mentioned:André Heller - https://www.linkedin.com/in/andre-heller-perache/International Rescue Committee - https://www.zendesk.com/customer/international-rescue-committee/Zendesk Tech for Good - https://techforgood.zendesk.com/hc/en-usSign up for a free trial at Zendesk.com#CX #CustomerService #CustomerExperience

Om Podcasten

Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.