How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience - A podcast by Zendesk: Customer Service Software & Sales CRM
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On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future.Key Takeaways:(03:13) Diane's early career as a demographer and statistician.(05:31) The customer-centric approach at Capital One.(06:25) Rivian's shift from R and D to manufacturing at scale.(07:11) Diane emphasizes the importance of meaningful work.(12:25) Focus on customer experience in electric vehicle ownership.(19:37) Rivian's opportunity to improve air quality in cities.(21:06) Leadership involves enabling and valuing team members.(23:17) Diane shares a personal story about customer experience.(26:11) Emphasizing the need for cybersecurity in the tech industry.(28:16) Rivian's mission to sustainably impact the planet.Resources Mentioned:Rivian's Official Websitezendesk.com/community - http://zendesk.com/communityusergroups.zendesk.com - http://usergroups.zendesk.comSign up for a free trial at Zendesk.com#CX #CustomerService #CustomerExperience
