The Customer Experience Show

28 Episodes

1. Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International

   Published: 30/03/2022
2. The Importance of a Building a Meaningful Customer Relationship with Customers with Martha Boudreau, the Chief Communications and Marketing Officer at AARP

   Published: 4/03/2022
3. Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia

   Published: 16/02/2022
4. Refreshing your CX with Scott Finlow, CMO for the PepsiCo Foodservice Division

   Published: 2/02/2022
5. A Delightfully Simple Customer Experience with Carol Carpenter, CMO at VMWare

   Published: 26/01/2022
6. CX as Your Sacred Duty with John Boerstler, CXO at the U.S. Department of Veterans’ Affairs

   Published: 3/11/2021
7. Digital Access for All with Howard Pyle, Founder of ExperienceFutures.org

   Published: 20/10/2021
8. The Wide Open Road to CX Transformation with Kristi Langdon, Head of the Customer Experience Team at Daimler Trucks North America

   Published: 29/09/2021
9. Convincing Customers to Take the Plunge into New Tech with Toby Thorne, Head of Customer Care at bp pulse

   Published: 15/09/2021
10. Creating a Moment of Joy with David Duncan, Owner & CEO of Silver Oak Cellars and Andrea Robinson, Master Sommelier

    Published: 1/09/2021
11. Setting CX as Your North Star with Paul Papas, Global Managing Partner of IBM’s Business Transformation Services

    Published: 18/08/2021
12. Designing CX for Every User with Jennifer Lang, VP of Customer Experience, Innovation & Insights at TD Bank

    Published: 4/08/2021
13. Why CX is Here to Stay with Jennifer Zamora, Senior Director of Global Customer Experience & Commercial Excellence at Dow

    Published: 21/07/2021
14. Personalizing the Customer Experience by Providing Choice with Holly O’Neill, Chief Client Care Executive at Bank of America

    Published: 7/07/2021
15. Getting Customer-Obsessed with Janelle Estes, Chief Insights Officer at UserTesting

    Published: 23/06/2021
16. How to Cultivate Effective Business Partnerships with Mark Hall, Head of Venture Capital and Startup Partnerships at Google

    Published: 9/06/2021
17. Taking the Customer Experience to New Heights with Dr. Rachelle Ornan, Director of Cabin Research and Passenger Experience at Boeing Commercial Airplanes

    Published: 2/06/2021
18. Elevating Every Employee: The Key to a Remarkable Customer Experience with Sharon Mandell, SVP & CIO of Juniper Networks

    Published: 13/05/2021
19. The Importance of Honesty with your Customers with Linda Duncombe, EVP and CMO of City National Bank

    Published: 23/03/2021
20. Preparing for the Experience Economy with Avaya SVP and CMO, Simon Harrison

    Published: 9/03/2021