Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia

This episode features an interview with Lee Becker, SVP and GM of Medallia’s Public Sector. In this episode, Lee talks about the federal government’s cross-agency initiative to improve CX, shares advice for managing CX across several departments, and explains why a human-centered approach sets the stage for success.