Pink Elephant - The IT and ITIL Service Management Experts

162 Episodes

1. PR33 - ITSM Is Just BSM with IT Examples

   Published: 1/11/2012
2. PR32 - Project and Change Management Integration

   Published: 28/09/2012
3. PR31 - Experiential Learning and Simulations

   Published: 26/09/2012
4. PR30 - Global Process

   Published: 27/08/2012
5. PR29 - Justifying Service and Process Improvement

   Published: 16/07/2012
6. PR28 - The Role of The Service Owner

   Published: 6/07/2012
7. PR27 - Dealing with Rogue Support Agents

   Published: 18/06/2012
8. PR26 - Distributed Service Desk Strategies

   Published: 21/05/2012
9. PR25 - Communication and Education Planning

   Published: 30/04/2012
10. PR24 - Problem and Availability Management The Conjoined Twins

    Published: 5/04/2012
11. PR23 - Demand Channels

    Published: 19/03/2012
12. PR22 - The Service Management Office 2.0 (Live From Pink12)

    Published: 5/03/2012
13. PR21 - Culture and ITSM Transformation Projects

    Published: 6/02/2012
14. PR20 - Deploying vs Documenting Processes

    Published: 23/01/2012
15. PR19 - The Strategic Role Of An IT Operating Model

    Published: 29/12/2011
16. PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters

    Published: 13/12/2011
17. PR17 - Technology vs Service Management

    Published: 22/11/2011
18. PR16 - Request Fulfillment

    Published: 1/11/2011
19. PR15 - Business Relationship Management

    Published: 20/10/2011
20. PR13 - Portfolio Management

    Published: 14/09/2011