The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Episodes

1. The Future of Customer Experience Starts with Smarter Listening

   Published: 3/04/2025
2. The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

   Published: 27/03/2025
3. Built For You Spring '25: Fin Can Now See, Speak, and Take Action

   Published: 20/03/2025
4. An AI-first approach: How RB2B created a lean, scalable support system

   Published: 13/03/2025
5. Navigating a new era of AI-first customer service

   Published: 27/02/2025
6. Why Anthropic chose Fin to transform their customer support

   Published: 20/02/2025
7. AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

   Published: 6/02/2025
8. Scaling Customer Support with AI: Nuuly’s Winning Formula

   Published: 30/01/2025
9. A Day in the Life of a Support Operations Analyst

   Published: 23/01/2025
10. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

    Published: 16/01/2025
11. The Four Pillars of CX: A deep dive into what makes for great customer experiences

    Published: 9/01/2025
12. Off Script: Brian Eno and Stephen Fry take on AI

    Published: 12/12/2024
13. Building the perfect fit: AI integration lessons from ScreenCloud

    Published: 28/11/2024
14. Putting people first: Nick Clark on how to design AI support for the customer

    Published: 22/11/2024
15. Lessons from Amazon: How to practice "Big Bet Leadership"

    Published: 7/11/2024
16. Off Script: Imagining the next era of customer service

    Published: 30/10/2024
17. Pioneer: Highlights from Intercom's first ever AI customer service summit

    Published: 17/10/2024
18. Fin 2: The Next Generation of AI-First Customer Service

    Published: 10/10/2024
19. How strong company culture leads to high customer satisfaction

    Published: 3/10/2024
20. The Nordstrom Way: Embracing change in customer service

    Published: 25/09/2024