Customer Support Leaders

A podcast by Charlotte Ward

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329 Episodes

  1. 158: Year in Review: Numbers and Beyond

    Published: 23/12/2020
  2. 157: Year in Review: Reviews, Goals and Performance

    Published: 22/12/2020
  3. 156: Year in Review: Metrics

    Published: 21/12/2020
  4. 155: Year in Review: Leadership Careers

    Published: 18/12/2020
  5. 154: Year in Review: Frustrations and Awkward Conversations

    Published: 17/12/2020
  6. 153: Year in Review: The First Week

    Published: 16/12/2020
  7. 152: Year in Review: Podcast Journey Part 2

    Published: 15/12/2020
  8. 151: Year in Review: Podcast Journey Part 1

    Published: 14/12/2020
  9. 150: Fireside with Mo McKibbin

    Published: 11/12/2020
  10. 149: Fireside with Steve Bederman

    Published: 4/12/2020
  11. 148: Fireside with Greg Skirving

    Published: 27/11/2020
  12. 147: Fireside with Kaylin Bailey

    Published: 20/11/2020
  13. 146: Fireside with Tue Søttrup

    Published: 13/11/2020
  14. Announcing the Firesides

    Published: 9/11/2020
  15. 145: Diversity and Inclusion with Vanessa Subramaniam

    Published: 6/11/2020
  16. 144: Diversity and Inclusion with Stacy Justino

    Published: 5/11/2020
  17. 143: Diversity and Inclusion with Josh Magsam

    Published: 4/11/2020
  18. 142: Diversity and Inclusion with Antonio King

    Published: 3/11/2020
  19. 141: Diversity and Inclusion with Ian Jordan

    Published: 2/11/2020
  20. 140: Scary Support Stories with Todd Curtis

    Published: 30/10/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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