Customer Service Gold Dust Podcast

88 Episodes

1. EP 28: Why Customer Service May Even Outrank Marketing In Certain Key Metrics with Jonty Pearce

   Published: 6/10/2021
2. EP 27: Customer Service Mindsets For Success

   Published: 29/09/2021
3. EP 26: How to Get Customers to Come Back Again and Again with Shep Hyken

   Published: 22/09/2021
4. EP 25: Understanding Customer Experience and Why It Should Be Kept Simple with Merete Medle

   Published: 15/09/2021
5. EP 24: Demonstrating Curiosity

   Published: 8/09/2021
6. EP 23: How Customer Experience Can Lead To The Sustained Growth Of Your Business Chloe Woolger

   Published: 1/09/2021
7. EP 22: How To Deliver An Effortless And Memorable Service To All Your Customers with Jacqui Turner

   Published: 25/08/2021
8. EP 21: How Putting Customers First Can Help Improve Your Bottom Line with Nicholas Zeisler

   Published: 28/07/2021
9. EP 20: The 8 Key Traits Of an Effective Customer Experience Leader

   Published: 21/07/2021
10. EP 19: How To Create An Emotional Connection In Todays World

    Published: 14/07/2021
11. EP 18: Language - The Importance of Making A conversation Feel Easy

    Published: 7/07/2021
12. EP 17: How a Great Customer Experience Can Grow Your Bottom Line with Rick Denton

    Published: 30/06/2021
13. EP 16: Top Tips On How to Better Understand The Customer Experience with Jeff Sheehan

    Published: 23/06/2021
14. EP 15: Find Out What Is The Most Effective Way to Boost Contact Centre Efficiency

    Published: 16/06/2021
15. EP 14: How Important Is Customer Experience To Success In Business with Jonathan Daniels

    Published: 9/06/2021
16. EP 13: Why Human Connection in a Post-Pandemic World Will Only Rise in Importance with Garry Gormley

    Published: 2/06/2021
17. EP 12: How the Appropriate Technology can Play a Vital Role in Customer Service with Justin Robbins

    Published: 26/05/2021
18. EP 11: Compassion in a time of COVID-19: Building Lasting Customer Relationships by Active Listening with Sarah Sargent

    Published: 17/05/2021
19. EP 10: How to Elevate your Brand and Attract New Customers using Customer Journey Mapping with Jim Tincher

    Published: 12/05/2021
20. EP 09: An Innovative Approach to Customer Service Can Build Unbreakable Bonds with Customers- Interview with Richard Christie

    Published: 5/05/2021