547 Episodes

  1. Does Customer Service Hurt the Bottom Line?

    Published: 30/01/2018
  2. Overcoming the Experience Gap

    Published: 23/01/2018
  3. How to Build Trust With Your Supervisor

    Published: 16/01/2018
  4. Building an Employee Referral System

    Published: 9/01/2018
  5. Is it Your Job to Motivate Employees?

    Published: 1/01/2018
  6. Speak Up for What You Believe In

    Published: 26/12/2017
  7. Overcoming Challenges (Recorded Live with an Audience)

    Published: 19/12/2017
  8. Why Most Companies Get Hiring Wrong

    Published: 12/12/2017
  9. Excellent Service Comes from Excellent Training

    Published: 5/12/2017
  10. How to Become a Culture Manager

    Published: 28/11/2017
  11. The Power of Appreciation

    Published: 21/11/2017
  12. Exceeding Expectations Through Innovation

    Published: 14/11/2017
  13. What Should You Do if You Don't Get a Promotion?

    Published: 7/11/2017
  14. How Should You Approach a New Job?

    Published: 31/10/2017
  15. Is Technology the Answer for Time Management?

    Published: 24/10/2017
  16. The Real Reason People Ignore Your Brand

    Published: 17/10/2017
  17. Building a StoryBrand

    Published: 10/10/2017
  18. The Magic of Clarity With Business Partners

    Published: 3/10/2017
  19. Improving Customer Service by Traveling

    Published: 26/09/2017
  20. Becoming Qualified is the Key to Making More Money

    Published: 19/09/2017

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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

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