WTF! Walk The Floors Podcast- All Things Hospitality Training

A podcast by Michele Kline and Stephanie Leger

Categories:

Business Education

158 Episodes

  1. International Women’s Day! With guest speakers Shondra DeLoach-Perea, MBA, Vice President of Field Services at IGT and Parminder Batra, CEO at TraknProtect

    Published: 30/03/2022

  2. The bash was trash

    Published: 30/03/2022

  3. You can't cry over spilt milk with guest speaker Natalie Pickett

    Published: 30/03/2022

  4. Steps to fail & From tacky to safety

    Published: 30/03/2022

  5. Oregano vs Marjoran & In Da Room

    Published: 30/03/2022

  6. OOO Handcuffs & Un-Im-Pressed

    Published: 30/03/2022

  7. From playing Dr. Phil to kids lying about their age

    Published: 30/03/2022

  8. More than just a spill & The verbiage

    Published: 30/03/2022

  9. Putting the"P" in pool for PEOPLE! With guest speaker Dave Campbell

    Published: 30/03/2022

  10. I saw the sign

    Published: 30/03/2022

  11. Self-care ins't selfish with guest speaker Carlo Sidestam

    Published: 30/03/2022

  12. Any day now... & Honey, why did you bring the snow chains???!!!

    Published: 30/03/2022

  13. The power of kindness! With guest speaker Kevin Clarke

    Published: 30/03/2022

  14. Yippie! Annual Review Time- Said No Manager Ever!

    Published: 30/03/2022

  15. Turkey O.D. & Check yourself before you reck yourself

    Published: 30/03/2022

  16. WTF - What the forecast!

    Published: 30/03/2022

  17. It wasn't me

    Published: 30/03/2022

  18. When policies slip, it becomes a slippery slope!

    Published: 30/03/2022

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
Visit the podcast's native language site