160 Episodes

  1. Episode 19 - Clash of the Forces - Contact Center Manager vs Customer Experience Manager with Daniel Ord

    Published: 29/05/2020

  2. Episode 18 - Playing to Win vs Playing to Avoid Losing with Sandra Green

    Published: 22/05/2020

  3. Episode 17 - 3 Powerful Tips How to Communicate with Your Team in Difficult Times

    Published: 15/05/2020

  4. Episode 16 - How to Use LinkedIn to Enhance your Career Opportunities - With Shelley Hutchinson

    Published: 8/05/2020

  5. Episode 15 - The Joys and Challenges in Recruitment - with Jo Griffiths

    Published: 1/05/2020

  6. Episode 14 - Customer Experience - Wisdom from an Authority in the Field - with Morris Pentel

    Published: 24/04/2020

  7. Episode 13 - Dealing with Adversity - How I Cope with Covid-19

    Published: 24/04/2020

  8. Episode 12 - How Signify Set Up a Truly Global Customer Service Model - with Bart-Hendrik Huisman

    Published: 17/04/2020

  9. Episode 11 - How Executive Coaching Helped Me to Drive and Grow in my Contact Center Roles

    Published: 10/04/2020

  10. Episode 10 - Seven Steps How to Pivot your Corporate Life

    Published: 3/04/2020

  11. Episode 9 - HSPs in the Contact Center World with Willow McIntosh

    Published: 27/03/2020

  12. Episode 8 - How to Help Your Team Member to Be Successful in their Career!

    Published: 20/03/2020

  13. Episode 7 - Insights into the Life of a Global Project Manager - with Joy Bains


    Published: 13/03/2020

  14. Episode 6 - How to Set yourself up for a Successful Day in the Office

    Published: 6/03/2020

  15. Episode 5 - The Chicken and the Egg - What’s First, Operational Excellence or Customer Experience?

    Published: 28/02/2020

  16. Episode 4 - The C-word in the Contact Center World - I didn’t know you were so ill…

    Published: 21/02/2020

  17. Episode 3 - The C-word in the Contact Center - Going through a Cancer Trauma and it’s Impact

    Published: 13/02/2020

  18. Episode 2 - 20 Years of Contact Centers - has the industry really changed?

    Published: 12/02/2020

  19. Episode 1 - How to Create a Successful and Exciting Contact Center Career

    Published: 12/02/2020

  20. The Operational Excellence Show Podcast Trailer

    Published: 12/02/2020

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Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

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