Hospitality Academy

A podcast by Susan Pannozzo

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41 Episodes

  1. EP #41 – Creating a Customer Service Culture with Micah Solomon

    Published: 15/03/2020
  2. EP #40 – Crisis Readiness for the Hospitality Industry

    Published: 24/01/2020
  3. EP #39 – The Power of Moments with Author Chip Heath

    Published: 3/10/2017
  4. EP #38 – Legal Rights and Responsibilities of the Innkeeper

    Published: 18/07/2017
  5. EP #37 – An Open and Shut Case for Cleaning Guest Rooms

    Published: 6/07/2017
  6. EP #36 – AHLA’s Hotel GM of the Year, Craig Poole

    Published: 21/06/2017
  7. EP #35 – Secrets to Running an Award Winning Hotel

    Published: 6/06/2017
  8. EP #34 – Celebrate Service Week at IHG with Jon Wakeman

    Published: 22/05/2017
  9. EP #2 – Preparing for Hurricane Season

    Published: 19/05/2017
  10. EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers

    Published: 9/05/2017
  11. EP #32 – Effective Interviewing Techniques with Jody Rogers

    Published: 25/04/2017
  12. EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell

    Published: 11/04/2017
  13. EP #30 – Social Media’s Influence on Hotel Marketing

    Published: 22/03/2017
  14. EP #29 – Digital Marketing For The Hospitality Industry

    Published: 23/02/2017
  15. EP #28 – Understanding ADA Laws On Service Animals in Hotels

    Published: 2/02/2017
  16. EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig

    Published: 12/01/2017
  17. EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson

    Published: 15/12/2016
  18. EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy

    Published: 17/11/2016
  19. EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani

    Published: 28/09/2016
  20. EP #23 – The Complete Customer Experience, with Tony Bodoh

    Published: 30/08/2016

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Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.

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