Hospitality Academy
A podcast by Susan Pannozzo
41 Episodes
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EP #41 – Creating a Customer Service Culture with Micah Solomon
Published: 15/03/2020 -
EP #40 – Crisis Readiness for the Hospitality Industry
Published: 24/01/2020 -
EP #39 – The Power of Moments with Author Chip Heath
Published: 3/10/2017 -
EP #38 – Legal Rights and Responsibilities of the Innkeeper
Published: 18/07/2017 -
EP #37 – An Open and Shut Case for Cleaning Guest Rooms
Published: 6/07/2017 -
EP #36 – AHLA’s Hotel GM of the Year, Craig Poole
Published: 21/06/2017 -
EP #35 – Secrets to Running an Award Winning Hotel
Published: 6/06/2017 -
EP #34 – Celebrate Service Week at IHG with Jon Wakeman
Published: 22/05/2017 -
EP #2 – Preparing for Hurricane Season
Published: 19/05/2017 -
EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers
Published: 9/05/2017 -
EP #32 – Effective Interviewing Techniques with Jody Rogers
Published: 25/04/2017 -
EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell
Published: 11/04/2017 -
EP #30 – Social Media’s Influence on Hotel Marketing
Published: 22/03/2017 -
EP #29 – Digital Marketing For The Hospitality Industry
Published: 23/02/2017 -
EP #28 – Understanding ADA Laws On Service Animals in Hotels
Published: 2/02/2017 -
EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig
Published: 12/01/2017 -
EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson
Published: 15/12/2016 -
EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy
Published: 17/11/2016 -
EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani
Published: 28/09/2016 -
EP #23 – The Complete Customer Experience, with Tony Bodoh
Published: 30/08/2016
Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.