Customer Support Leaders

A podcast by Charlotte Ward

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329 Episodes

  1. From The Archives: 209: Fireside with Ash Rhodes

    Published: 24/06/2022
  2. From The Archives: 201: Fireside with Ethan Walfish

    Published: 17/06/2022
  3. From The Archives: 200: Managing Change with Lauren Rose Eimers

    Published: 10/06/2022
  4. From The Archives: 196: Managing Change with Lauren Fearn

    Published: 3/06/2022
  5. From The Archives: 191: The Perfect Support Email with Ethan Walfish

    Published: 27/05/2022
  6. 245: Fireside with Valentina Thoerner

    Published: 20/05/2022
  7. From The Archives: 181: Startup Support with Zeni Bandy

    Published: 13/05/2022
  8. From The Archives: 180: Fireside with Valentina Thoerner

    Published: 6/05/2022
  9. 244: Fireside with Matt Dale

    Published: 29/04/2022
  10. From The Archives: 177: Fireside with Chris Taylor

    Published: 22/04/2022
  11. From The Archives: 175: Fireside with Tadas Labudis

    Published: 15/04/2022
  12. 243: Fireside with Vaishali Dialani

    Published: 8/04/2022
  13. 242: Fireside with Whitney Brittingham and Aakrit Prasad

    Published: 1/04/2022
  14. 241: Fireside with Andrew Ou

    Published: 25/03/2022
  15. 240: Fireside with Reagan Helms

    Published: 18/03/2022
  16. From The Archives: 171: Fireside with Sandra Thompson

    Published: 11/03/2022
  17. 239: Fireside with Craig Stoss

    Published: 4/03/2022
  18. 238: Fireside with Sam Semuhin

    Published: 25/02/2022
  19. 237: Fireside with Sophie Heller

    Published: 18/02/2022
  20. 236: Fireside with Sam Semuhin

    Published: 11/02/2022

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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