Customer Support Leaders

A podcast by Charlotte Ward

Categories:

329 Episodes

  1. 67: Self-care in Support with Greg Skirving

    Published: 5/05/2020
  2. 66: Self-care in Support with Ulrike Pitzschke

    Published: 4/05/2020
  3. 65: Onboarding New Hires with Ackerman

    Published: 1/05/2020
  4. 64: Onboarding New Hires with Kaylin Bailey

    Published: 30/04/2020
  5. 63: Onboarding New Hires with Craig Stoss

    Published: 29/04/2020
  6. 62: Onboarding New Hires with Ash Rhodes

    Published: 28/04/2020
  7. 61: Onboarding New Hires with Lauren Rose Eimers

    Published: 27/04/2020
  8. 60: Building Leaders in Your Team with Greg Skirving

    Published: 24/04/2020
  9. 59: Building Leaders in Your Team with Ryan Klausner

    Published: 23/04/2020
  10. 58: Building Leaders in Your Team with Josh Magsam

    Published: 22/04/2020
  11. 57: Building Leaders in Your Team with Ash Rhodes

    Published: 21/04/2020
  12. 56: Building Leaders in Your Team with Meredith Molloy

    Published: 20/04/2020
  13. 55: Panel: How customer-centric are you?

    Published: 17/04/2020
  14. 54: Panel: Customer communications in a crisis

    Published: 10/04/2020
  15. 53: Panel: Handling layoffs like a human

    Published: 3/04/2020
  16. 52: Panel: Corona-crisis check-in

    Published: 27/03/2020
  17. 51: Panel: Women Leaders in Support

    Published: 20/03/2020
  18. Upcoming Specials

    Published: 16/03/2020
  19. 50: Hiring in Support with Josh Magsam

    Published: 13/03/2020
  20. 49: Hiring in Support with Alyssa Percell

    Published: 12/03/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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