The Customer First Show

12 Episodes

1. "Unlocking The Creative Mind To Create Positive Impact For Your Team And Your Customers"

   Published: 10/02/2021
2. "The Importance Of Your Employees In Delivering An Awesome CX"

   Published: 10/02/2021
3. "Understanding Your Customer's Wants & Needs To Shape Your CX Offering"

   Published: 4/01/2021
4. "Don't Drop The CX Baton In Your Organisation"

   Published: 4/01/2021
5. "Using Customer & Employee Feedback To Influence Your Strategy"

   Published: 17/09/2020
6. "Putting Amazing Into Your Own Customer Service"

   Published: 17/09/2020
7. Lace Up Your CX Boots And Get Climbing

   Published: 1/07/2020
8. Creative and immersive tactics

   Published: 7/01/2020
9. CX is more than just an initiative

   Published: 7/01/2020
10. “What gets measured and mapped gets managed; a framework for improving customer experiences”

    Published: 17/12/2019
11. “How to achieve Insights Excellence: a culture of measurement and change”

    Published: 17/12/2019
12. “The evolution of customer centric culture. Doing the right things at the right time”

    Published: 17/12/2019