Creating Disney Magic
A podcast by Lee Cockerell - Tuesdays
547 Episodes
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Tell People What They are Thinking Before They Ask
Published: 26/11/2019 -
Can You Enforce Rules and Still Give a Great Experience
Published: 19/11/2019 -
Create a Culture of Customer Service
Published: 12/11/2019 -
How to Handle a Team Member Resignation
Published: 5/11/2019 -
Own Your Attitude
Published: 29/10/2019 -
Time Management Impacts Your Reputation
Published: 22/10/2019 -
What if You are Too Busy for New Customers?
Published: 15/10/2019 -
Is it Better to Get an Education or a Promotion?
Published: 8/10/2019 -
Get in the Right Environment to Get Work Done
Published: 1/10/2019 -
Do You Need Brand Name Experience on Your Resume?
Published: 24/09/2019 -
Product Knowledge Leads to Better Customer Service
Published: 17/09/2019 -
The Customer is Not Always Right But They are Still a Customer
Published: 10/09/2019 -
Why Every Business Should Have Appearance Guidelines
Published: 3/09/2019 -
Handling Difficult Situations With Employees
Published: 27/08/2019 -
Use the Phone to Build Your Reputation
Published: 20/08/2019 -
Take Time to Celebrate Milestones
Published: 13/08/2019 -
It's Your Responsibility to Develop People
Published: 6/08/2019 -
Get Your Message Out
Published: 30/07/2019 -
The Conversation You Should Have With Every Employee
Published: 23/07/2019 -
Exploring Offsite Team Building Exercises
Published: 16/07/2019
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.