58 - Importance of Industry Knowledge in Customer Success - Natalie White

In this episode, I'm talking to Natalie White, Customer Success Manager at Float.Natalie has been in Customer Success all her professional life, mostly in FinTech startups, building the customer success teams from the ground up. She spent the last few years in London, building a team at European unicorn Pleo. Now, she's back in her native Canada, building a team at Float.Why would you need to be an industry expert as a Customer Success professional?to ramp up quickerto earn trustAs a FinTech ...