119 - Where to Start and How to Build a Successful Customer Success Function - Sara Masson

Text us your questions and thoughts! Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically. Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer focus, creative campaigns, and organised project planning. She shares her CS journey, her framework, w...