National Veterinary Receptionist Week April 24-30, 2022

Happy National Veterinary Receptionist Week! This week we celebrate the incredible veterinary receptionists that make our lives so much better! April 24-30, 2022 Hosts Dr. Ernie Ward and Beckie Mossor, RVT share the many reasons that veterinary receptionist are integral - and essential - members of the veterinary healthcare team. Veterinary receptionists are the initial, and often final, point of contact for pet parents in a veterinary clinic, answer medical and pet care questions, and handle a host of challenging client interactions - Let's Show Veterinary Receptionists the Love They Deserve! Our hosts discuss the evolving terminology of veterinary receptionists, including customer service representatives (CSR's) and Dr. Ward's own "Client Coordinators." They share why front desk turnover rates may be affecting a clinic's growth, and why low wages and benefits may be a part of the problem. Roles, responsibilities, and training are also covered in this dynamic conversation. Viewfinders, we hope you'll find this podcast inspiring and encourage you to celebrate your veterinary receptionists this April! For more information, visit https://www.veterinaryreceptionistweek.com