Step Inside the Mind of the Post-COVID Consumer: EY’s Future Consumer Index

There’s no doubt that the last twenty months have changed us and our relationship with the world. For retailers, this has resulted in an unprecedented shift in consumer behaviour that has proven difficult to stay ahead of, let alone predict. In today’s episode of The Voice of Retail, we’re going to step inside the mind of the modern consumer by unpacking the latest research coming out of EY. I’m thrilled to be welcoming back to the podcast Kristina Rogers, Chairwoman of the Global Consumer Board, who takes us through the latest edition of EY’s Future Consumer Index. We cover the key takeaways, surprising findings + more.