From Impressed to Obsessed with Customer Experience Advisor and author Jon Picoult

Jon Picoult is founder of Watermark Consulting a leading customer experience advisory firm and author of the new book From Impressed to Obsessed: 12 principles for turning customers and employees into lifelong fans.” You are really going to enjoy this interview on this episode - Jon thinks deeply about enterprise level customer experience from both a customer perspective and what it takes to create a culture that truly creates a remarkable and memorable experience - well beyond what he considers the low watermark of just satisfying customers