Forrester VP & Principal Analyst Sucharita Kodali talks winner and losers, and CX guru Andrew Cherwenka dishes on best practices and pitfalls

In this weeks episode we check in with two highly respected retail industry analysts to take the pulse of online retail and retail experience. First a feature interview with Forrester VP and Principal Analyst Sucharita Kodali.  One of the most respected analysts in the North American eCommerce space, we talk about the big trends and powerful business models that are increasingly separating the winners from the losers in online retail and beyond. Next I talk with Andrew Cherwenka, veteran retailer and CX guru and President at Touchpoints Retail Consulting live in the Atomic Reach podcasting studio recorded at Retail West in Andrew’s new(wish) home town of Vancouver .  Andrew  takes deep dives into Forrester’s Canadian Customer Experience Index survey, and goes well beyond in articulating best practices and pitfalls retailers should avoid as they continue their CX journey.